Monterey-Salinas Transit (MST) offers a taxi voucher program to assist seniors, persons with disabilities, and veterans in accessing important locations within their community. There are three categories of vouchers each with their own eligibility requirementes: seniors, persons with disabilities, and veterans.
Senior Voucher
To receive senior vouchers, an individual must be 65 years or older, and be a resident in one of the following communities: Carmel, Carmel Valley, Del Rey Oaks, King City, Marina, Monterey, Pebble Beach, Pacific Grove, Sand City, Salinas, or Seaside. The vouchers are provided on a monthly basis at one of the distribution locations in the city in which the senior resides.
Carmel, Carmel Valley, and Pebble Beach
The Carmel Foundation (membership not required)
Lincoln Street Near Eighth Avenue
(831) 624-1588
Del Rey Oaks
Del Rey Oaks City Hall
650 Canyon Del Rey Blvd
Del Rey Oaks, CA 93940
(831) 394-8511
Marina
Marina Administration Bldg.
211 Hillcrest Ave
Marina, CA 93933
(831) 884-1253
Monterey
Scholze Park Center
280 Dickman Ave
(831) 646-3878
Pacific Grove
City Hall
300 Forest Ave
(831) 648-3100
Pacific Grove Library
550 Central Avenue
(831) 648-5760
Meals on Wheels Community Center (Formerly Sally Griffin Center)
700 Jewell Ave
(831) 375-4454
Salinas
Alliance on Aging (Sign-Up Location)
247 S Main Street
(831) 655-1334
Firehouse Recreation Center (Sign-Up Location)
1330 E Alisal St
(831) 775-4286 or (831) 758-7306
Monterey County Aging and Adult Services (MCAAS) (Available for MCAAS Clients Only)
730 La Guardia St
Salinas, CA 93905
(831) 755-4466 [Salinas] or (831) 883-7565 [Monterey Peninsula]
Sand City
Sand City City Hall
1 Pendergrass Way
Sand City, CA 93955
(831) 394-3054
Seaside
Oldemeyer Center
986 Hilby Ave
(831) 899-6800
Persons with Disabilities Voucher
To receive vouchers for persons with disabilities, an individual must be certified in the MST RIDES ADA paratransit prgram. The vouchers are issued on a monthly basis, and will be mailed upon request.
To apply for the MST RIDES ADA paratransit program, individuals may contact MST at 1-888-678-2871, email mobility@mst.org for more information, or visit here.
A limited number of vouchers are available to persons with disabilities who are not RIDES certified. The following locations have a limited number of vouchers, and restrictions may apply:
Central Coast Center for Independent Living (Available fo CCCIL Clients Only)
318 Cayuga St. Ste 208
Salinas, CA 93901
(831) 757-2968
Interim, Inc. (Available for Interim, Inc. Clients Only)
PO Box 3222
Monterey, CA 93940
(831) 649-4522
Veterans Voucher
To receive the veterans voucher, veterans may visit one of the distribution locations. A qualified veteran is an individual who served active duty in one of the branches of the U.S. Military. The vouchers are provided on a monthly basis.
Nation's Finest (Formerly Veterans Resource Center)
(831) 375-1184
Veterans Transition Center
(831) 883-VETS
MPC Veterans Resource Center (Must be a current MPC Student)
(831) 646-4025
Hartnell Community College Veterans Services Center (Must be a current Hartnell Student)
(831) 755-6909
How the program works
1. Once succesfully enrolled in the program, a limited number of vouchers and a customer ID number are issued to the customer. For the vouchers to be valid and accepted by a TACT certified taxi driver, the customer must fill out the voucher completely with their name, customer ID number, and signature (see sample voucher below).
2. The customer may contact one of the participating taxicab companies listed below to schedule a ride. Once the taxicab arrives, the customer must provide the $3.00 co-pay, one completed voucher and present a valid ID. Each voucher and the $3.00 co-pay is only valid for a one-way and the customer can travel the equivalent of up to a meter reading of $17.00. Customers are responsible to pay any cost above the $17.00 meter reading. Taxi sharing is encouraged, with only one taxi voucher required for a shared ride.
Taxicab Companies
All taxi drivers accepting vouchers are required to be certified by MST's Taxi ADA Certification Training (TACT). TACT Details can be found here.
To schedule a ride, please call one of the following authorized taxi providers, and let them know of your intent to use a MST Taxi Voucher:
- Orange Cab II .........................831-424-4045
- Orange Cab ............................831-757-7778
- Salinas Yellow Cab ................831-333-1234
- Marina Taxi Co........................831-384-3894
- Sal's Taxi.................................831-422-7276
- VIP Taxi...................................831-540-5912
- Salinas Taxicab Service........831-225-4786
- California Taxi LLC................831-225-9900
Taxi Voucher Service Areas
Taxi vouchers are valid for use within one of the three areas listed below. The taxi voucher trip must originate and terminate within only one of these three areas:
Area 1: Anywhere within the city limits of Salinas
Area 2: Anywhere within the city limits of Carmel, Carmel Valley, Del Rey Oaks, Marina, Monterey, Pacific Grove, Pebble Beach, Sand City, or Seaside.
* A surcharge may apply for some unincorporated areas.
What Else Should I know
The customer may not offer, and the taxi driver may not accept, more than one voucher per one-way trip. If you have a customer service complaint related to the use of a taxi voucher, click here to submit you complaint (or compliment) directly to the MST Customer Service Department or call 1-888-678-2871. MST will report all violations to the Regional Taxi Authority for disciplinary action.
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